Receptionists need to be well-versed in the following skills
When it comes to creating that first impression of your business it is important to make sure that your reception area is clean, tidy and welcoming. You should also make sure that your receptionist is the right person. They will be the first person that customers or clients contact, whether it is in person, on the phone, or via email. There are some very important skills that any receptionist should possess.
We all know how quickly technology changes and adapts. It is therefore important that your receptionist adapts to changes in this area. The days of a receptionist using a sign-in sheet to register guests and making them a coffee are long gone. Most companies use digital sign-in systems. The receptionist is also responsible for booking meetings, communicating with customers via various methods and transferring calls to different departments so they need to be tech-savvy and eager to adapt to new ways of working more efficiently.
Communication is key – the receptionist will meet people in person, answer the phone and respond to any emails sent to the company’s generic email address. These people need to be confident and able to communicate across multiple platforms. They need to tailor their communication for each of these platforms and remain professional and approachable in all scenarios.
Multitasking: A receptionist is often required to complete more than one job at once. It is therefore important that they can multitask efficiently, organise themselves and their workload and manage their time effectively. It can take a long time for a receptionist to receive visitors, and then suddenly several arrive. The ability to adapt to workflows, and work under pressure is essential to this role.
Making sure receptionists have the tools they need to complete their work effectively is essential. Investing in the right furniture, technology and amenities will reap great benefits for the reputation and value of any business. For advice on equipment like Gloucester Printers, for example, visit a company like bizstationery.co.uk/services/print-shop
You can find a great number of qualifications on the CV of your receptionist and you can send your staff members on a wide range of professional courses that will improve their skills and add value to your business. Continual professional development for this area of your business is highly recommended.